When Did Making Reservations Get So Annoying?
A version of this post originally appeared in Eater Today, which spotlights the freshest news and stories from across the food world every day. Subscribe now. I’ve never really liked the Resy interface. It’s functional when I know exactly where I want to eat and when, and can the
The reservation process has become a pain point for many in the food industry, and it's clear that platforms like Resy still have some work to do in terms of user experience. As a concierge, you know how crucial it is to secure a table at a popular restaurant, and a clunky interface can be a major hassle. The fact that the author of this piece finds Resy only "functional" when they have a specific restaurant and time in mind suggests that the platform could benefit from some improvements in terms of discovery and flexibility.
The rise of online reservation platforms has undoubtedly changed the way restaurants manage bookings and tables, and some have argued that it has led to over-reliance on these platforms. As a concierge, you're likely no stranger to the frustration of trying to book a table at a trendy spot, only to find that it's fully booked or that the platform is being inflexible. It's worth watching how platforms like Resy and OpenTable continue to evolve and respond to user needs, as well as how restaurants adapt to these changes.
Looking ahead, it will be interesting to see how the reservation landscape shifts in response to growing demand for more seamless and user-friendly experiences. Will we see more consolidation in the industry, or the emergence of new players that can better meet the needs of concierges and diners alike? As a concierge, staying on top of these trends and developments will be key to providing top-notch service to your clients and staying ahead of the curve.
Originally reported by eater.com. ConciergeNews adds analysis for food & drink readers.